Shipping Address Errors
We ship exactly to the address you provide, so please "double check" it before placing your order. If you notice a mistake, contact us immediately before your order leaves our hub.
Here are 3 ways to contact us:
- bearmountainseeds@yahoo.com
- chat box
- Send us a text to 405-821-3357
- Please provide full name
- A good phone number where we can reach you
- Email Address
- Order Number
- (Optional - order dollar amount)
Returned Packages
Our PO Box is at a remote location, not where we ship from. So any packages returned due to an incorrect address are only retrieved periodically. Since seeds cannot be restocked once shipped, we do not offer refunds for address errors.
Re-Shipping Fees
If your order is returned and you would like it re-shipped, a re-shipping fee will apply (regardless of original "Free Shipping" status):
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Reshipping fees start at $9.95 (based on size/distance). USPS rural delivery prices have increased as of 7/2026
LOST ORDERS
We go to great lengths to ensure your seeds are packed and shipped securely. Once a package is handed over to the carrier, we are not responsible for lost or stolen items.
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No Refunds: We do not offer refunds for packages marked as "Delivered" by the carrier or lost in transit.
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Our Mistake? If we shipped to the wrong address due to our error, or if you received the wrong seeds, we will happily send a replacement at no cost to you.
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Customer Error: Please double-check your shipping address at checkout. We cannot refund or replace orders sent to an incorrect address provided by the customer.
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Missing Items: If your tracking shows "Delivered" but you can't find your package, please contact your local post office or carrier to file a claim.